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Delivery Information

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order. 

All deliveries are estimated dates only and not guaranteed. 

If your order consists of specialist luxury items, fragrances or electrical items, these may take slightly longer to dispatch from our warehouse due to the size and weight of the product(s).

Our current delivery charges are as follows and are subject to change at any time: 

3.1.1 Within the U.K

Free Delivery on all orders over £40

Standard Delivery

For orders under £40 in value, we charge £3.49 for UK delivery, regardless of weight or size. This is the total cost of the delivery, regardless of how many items you order. The vast majority of orders are dispatched either on the same day or the following day. A signature may be required on receipt of your item(s). Our standard delivery option includes packaging, handling and Royal Mail 1st Class delivery postal costs.

Normal delivery takes between 2-5 working days.

In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at www.royalmail.co.uk. If after 15 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. If you decide to not have the goods returned, we will charge a restocking fee of up to £20 (depending on order value). We will be unable to refund actual delivery costs. 

3.1.2 European Union Countries

Delivery Charge dependent on the weight & destination

Deliveries to countries within the EU are calculated at checkout dependent on the weight and destination. Delivery is usually 6 -12 days from dispatch.

For some orders, certain weight restrictions apply.

It is within Clinical Care Pharmacy’s discretion to send large and/or heavy items with a courier service to accommodate the weight and size of the package. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.

In order to confirm that an order shipped via post has indeed been lost, we must wait 20 working days (4 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 20 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website. 

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. If you decide to not have the goods returned, we will charge a reasonable restocking charge, usually £20 (or 15% of the order value if over £100). We will be unable to refund actual delivery costs.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.

Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. All items are sold for the personal use of the recipient under supervision of a local health care provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.

3.1.3 Outside the European Union - America and the Rest of the world

Delivery Charge dependent on the weight & destination

Deliveries to regions outside of the EU are calculated at checkout dependent on the weight and destination. Delivery is usually 5-15 days from dispatch. All prices shown online include VAT. At the checkout, VAT (20%) will be deducted where applicable.

Note: Certain weight restrictions apply. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse. 

In order to confirm that an order shipped via post has indeed been lost, we must wait 25 working days (5 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 25 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge (based on size of package and destination). If you decide to not have the goods returned, we will charge a £20 restocking charge (or 15% of the order value if over £100). We will be unable to refund actual delivery costs.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.

Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. All items are sold for the personal use of the recipient under supervision of a local health care provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.