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Returns Policy

Return of unwanted items - Cooling off period

It is your responsibility to contact Clinical Care Pharmacy by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt of them. After this date, it falls solely within the discretion of Clinical Care Pharmacy if a return or exchange will be accepted. Once notified, all items should be received at Clinical Care Pharmacy within 30 days from the date of delivery for this condition to apply. Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene. We will not refund your order unless the item/(s) are in saleable condition upon return. You will be liable for the cost of returning items to us. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Once notified, all items should be received at Clinical Care Pharmacy within 30 days from the date of delivery for this condition to apply.

You must return items to Clinical Care Pharmacy by using the returns and exchanges procedure. Please note that if the item has already been shipped from our warehouse a £5 handling charge will also apply. 

Return of faulty or damaged items

To help us process returning goods, we would be grateful if you could supply details of your order number, name, date of order.

We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Clinical Care Pharmacy will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recover our fees and expenses from you. 

However, you should note:

• Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact to be accepted. 
• Health and fitness equipment will only be accepted if dismantled and boxed as received. 
• Electrical items that are returned and found to be faulty will be replaced only, if the original item is no longer available an alternative item will be offered of the same value. No refund will be offered.
Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene.

All returns are evaluated before being processed. 

Faulty items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.

If you refuse delivery due to an item being damaged, you should refuse delivery and notify of this within 7 days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely within Clinical Care Pharmacy’s discretion.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.

You may return damaged or faulty item(s) within 30 days of receipt of them. If an item is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent. 

3.1 Failed Deliveries

If you are not available to receive your items and they are returned to us we will charge £20 (or 15% if the order is over £100) restocking fee if you decide not to have the items re-delivered. 

3.2 Unauthorised Returns

If you return an item without prior approval and an authorisation code, we will be unable to process your return and no refund or replacement will be provided. Unauthorised returns will be sent back to the sender with a delivery charge and £20 administration fee.

3.3 Refunds 

Any refunds due back to you under conditions 3.1 -3.2, will be refunded via the same means as when the order was placed and by no other methods.