You can order your repeat prescription by either calling us on 01332 977830, or using the button below to order online at a time convenient for you:
We strongly recommend you request your repeat prescription a minimum of 5 working days before you run out of your medication.
If you have less than 2 days supply, please contact your surgery directly and ask for an urgent prescription to be issued to us. In some cases, you may need to ask for a paper prescription which you can take to a local pharmacy in-order to get your mediciation faster with short notice.
If you are a regular patient with us and have been consistently receiving your medication from us, we may be able to provide an “emergency supply” (For certain medication only and at the discretion of the responsible pharmacist on duty). Please contact us and speak to the pharmacist about this.
Order your repeat prescription online with us and we will arrange to collect your repeat prescription from your doctor’s surgery and then have your medication delivered to your home or work address free of charge.
Please select the delivery option when ordering online, or ask a member of staff when ordering by phone.
How To Order Online
- Click the button above to access our online prescription manager
- Login to your account, or complete the one-time registration process
- Select the medication you require from your prescription pad
- Select your delivery preference
- Optionally enter your prescription cycle for a re-order reminder
- Wait for an email telling you your order is out for delivery
It usually takes us 2-3 working days to prepare your medication once we receive your prescription, then your medication will be posted to you; this may take an extra day. If you would like us to deliver to you on a specific day (subject to availability), please contact us to organise this with a member of our team.
Important: Although the delivery service is free, if you normally pay the NHS prescription charge, you will be required to pay this to the pharmacy delivery driver. The pharmacy delivery driver can only accept payment by cash, and has a limited amount of change. If we need to use a generic postal provider to get your medication to you, we will need to take payment via phone before your medication is dispatched. To see the latest prescription charges, please click here.
If for any reason we are not able to organise a repeat prescription for your medication with your doctor, we will inform you as soon as we have been made aware of this by the surgery. Please remember, repeat prescriptions are issued by your doctor and your doctor has complete discretion as to whether to issue the repeat prescription or not.
Possible reasons for not being able to organise your repeat prescription:
- The Doctor may wish to see you for a consultation prior to issuing a repeat for your medication
- The request may be refused if your are ordering too early
- Your surgery has not received notification from you that we are your nominated pharmacy (if you have completed the online EPS nomination we will organise this with the surgery for you)
Although we make every effort to get your prescription organised in the time frame we have specified, we are dependant on your doctor’s surgery issuing us with a prescription. We cannot guarantee the delivery time-frame of your medication, but we will keep you informed of any delays which could cause an issue.
We can dispense repeat dispensing prescriptions issued by your doctor. This service is different from a normal repeat prescription as your doctor does not need to be contacted every time you need your medication. For further information, please contact us and speak with a member of our pharmacy team.