Terms & Conditions
Terms & Conditions
1. Introduction
The owner of this web site is Clinical Care Limited whose address is Unit 8, Brian
Clough Business Centre, 200-222 Cotton Lane, Derby, DE24 8GJ (Clinical Care
Pharmacy/we /us/our). The Website Owner, including subsidiaries and
affiliates provides the information contained on this website or any of the
pages comprising the website ("website") to visitors
("visitors") (cumulatively referred to as "you" or
"your" hereinafter) subject to the terms and conditions set out in
these website terms and conditions, the privacy policy and any other relevant
terms and conditions, policies and notices which may be applicable to a
specific section or module of this website.
2. Information on the Website
Whilst every effort is made to update the information contained on this
website, neither the Website Owner nor any third party or data or content
provider make any representations or warranties, whether express, implied in law
or residual, as to the sequence, accuracy, completeness or reliability of
information, opinions, research information, data and/or content contained on
the website (including but not limited to any information which may be provided
by any third party or data or content providers) ("information") and
shall not be bound in any manner by any information contained on the website.
the Website Owner reserves the right at any time to change or discontinue
without notice, any aspect or feature of this website. No information shall be
construed as advice and information is offered for information purposes only
and is not intended for trading purposes. You and your company rely on the
information contained on this website at your own risk. This website should not
be used as a replacement for advice from a medical professional. If you find an
error or omission at this site, please let us know.
3. Delivery
It is your obligation to enter the correct delivery address at the time of
ordering. If you enter the wrong address, we are not obliged to re-send the
order to the correct address at our expense. The delivery address cannot be
changed once the order has been shipped.
Once you have placed an order, if we are unable to ship any part of it, we may
at our sole discretion, either send you part of the order that is in stock or
remove item(s) from the order.
All deliveries are estimated dates only and not guaranteed.
If your order consists of specialist luxury items, fragrances or electrical
items, these may take slightly longer to dispatch from our warehouse due to the
size and weight of the product(s).
Our current delivery charges are as follows and are subject to change at any
time:
3.1.1 Within the U.K
Free Delivery on all orders over £40
Standard Delivery
For orders under £40 in value, we charge £3.49 for UK delivery, regardless of
weight or size. This is the total cost of the delivery, regardless of how many
items you order. The vast majority of orders are dispatched either on the same
day or the following day. A signature may be required on receipt of your
item(s). Our standard delivery option includes packaging, handling and Royal
Mail 1st Class delivery postal costs.
Normal delivery takes between 2-5 working days.
In order to confirm that an order shipped via post has indeed been lost, we
must wait 15 working days (3 weeks) before claiming against Royal Mail. Most
lost items are located within the postal system within this period of time. If
your item is lost or undelivered, you should contact your local Delivery Office
to see if they are holding the order, having already tried unsuccessfully to
deliver it to you. To find your nearest UK Sorting Office call Royal Mail on
08457 740 740 or visit their website at www.royalmail.co.uk.
If after 15 working days you have not received your order, please contact us
with your order number, name and address. We will then send you a P91 form. You
must complete the P91 Form and return it back to us within 10 days or we will
close the claim and in return we will not be able to issue a replacement order.
Once we have received and accepted the completed P91 Form we will send your
replacement order. These are Royal Mails new procedures which we are forced to
adhere with. If you require your items urgently it is advised that you re-order
them through our website.
If your item(s) are returned back to us for whatever reason, we will resend the
items subject to a redelivery charge. If you decide to not have the goods
returned, we will charge a restocking fee of up to £20 (depending on order
value). We will be unable to refund actual delivery costs.
3.1.2 European Union Countries
Delivery Charge dependent on the weight & destination
Deliveries to countries within the EU are calculated at checkout dependent on
the weight and destination. Delivery is usually 6 -12 days from dispatch.
For some orders, certain weight restrictions apply.
It is within Clinical Care Pharmacys discretion to send large and/or heavy
items with a courier service to accommodate the weight and size of the package.
If we deem your order is of an excessive size or weight, this may incur
additional delivery charges which we shall contact you about prior to the order
being dispatched from our warehouse.
In order to confirm that an order shipped via post has indeed been lost, we
must wait 20 working days (4 weeks) before claiming against Royal Mail. Most
lost items are located within the postal system within this period of time. If
your item is lost or undelivered, you should contact your local Delivery Office
to see if they are holding the order, having already tried unsuccessfully to
deliver it to you. If after 20 working days you have not received your order,
please contact us with your order number, name and address. We will then send
you a P91 form. You must complete the P91 Form and return it back to us within
10 days or we will close the claim and in return we will not be able to issue a
replacement order. Once we have received and accepted the completed P91 Form we
will send your replacement order. These are Royal Mails new procedures which
we are forced to adhere with. If you require your items urgently it is advised
that you re-order them through our website.
If your item(s) are returned back to us for whatever reason, we will resend the
items subject to a redelivery charge. If you decide to not have the goods
returned, we will charge a reasonable restocking charge, usually £20 (or 15% of
the order value if over £100). We will be unable to refund actual delivery
costs.
We accept no
responsibility if your order is stopped by international customs and cannot
accept responsibility for packages held by customs.
Items ordered from outside the UK are subject to control restrictions from your
countrys customs department or regulator. When items are ordered for delivery
outside the UK please ensure you are aware of any restrictions which could
result in non-delivery or delay. We cannot take liability for items being
imported into countries where restrictions are in place. You will be fully
liable for the cost of the order if the item is held by customs or your
regulating authority. All items are sold for the personal use of the recipient
under supervision of a local health care provider. Resale is usually prohibited
by the laws of the importing country. Import duties and taxes may have to paid
in some countries. It is the recipients responsibility to obtain details of
these charges from customs & excise in the country to which goods are being
dispatched.
3.1.3 Outside the European Union - America and the Rest of the
world
Delivery Charge dependent on the weight & destination
Deliveries to regions outside of the EU are calculated at checkout dependent on
the weight and destination. Delivery is usually 5-15 days from dispatch. All
prices shown online include VAT. At the checkout, VAT (20%) will be deducted
where applicable.
Note: Certain weight restrictions apply. If we deem your order is of an
excessive size or weight, this may incur additional delivery charges which we
shall contact you about prior to the order being dispatched from our warehouse.
In order to confirm that an order shipped via post has indeed been lost, we
must wait 25 working days (5 weeks) before claiming against Royal Mail. Most
lost items are located within the postal system within this period of time. If
your item is lost or undelivered, you should contact your local Delivery Office
to see if they are holding the order, having already tried unsuccessfully to
deliver it to you. If after 25 working days you have not received your order,
please contact us with your order number, name and address. We will then send
you a P91 form. You must complete the P91 Form and return it back to us within
10 days or we will close the claim and in return we will not be able to issue a
replacement order. Once we have received and accepted the completed P91 Form we
will send your replacement order. These are Royal Mails new procedures which
we are forced to adhere with. If you require your items urgently it is advised
that you re-order them through our website.
If your item(s) are returned back to us for whatever reason, we will resend the
items subject to a redelivery charge (based on size of package and
destination). If you decide to not have the goods returned, we will charge a £20
restocking charge (or 15% of the order value if over £100). We will be unable
to refund actual delivery costs.
We accept no responsibility if your order is stopped by international
customs and cannot accept responsibility for packages held by customs.
Items ordered from outside the UK are subject to control restrictions from your
countrys customs department or regulator. When items are ordered for delivery
outside the UK please ensure you are aware of any restrictions which could
result in non-delivery or delay. We cannot take liability for items being
imported into countries where restrictions are in place. You will be fully
liable for the cost of the order if the item is held by customs or your
regulating authority. All items are sold for the personal use of the recipient
under supervision of a local health care provider. Resale is usually prohibited
by the laws of the importing country. Import duties and taxes may have to paid
in some countries. It is the recipients responsibility to obtain details of
these charges from customs & excise in the country to which goods are being
dispatched.
3.2 Returns and Exchanges
Return of unwanted items - Cooling off period
It is your responsibility to contact Clinical Care Pharmacy by email or phone
to advise us of your intention to return or exchange any item(s) within 7 days
of receipt of them. After this date, it falls solely within the discretion of
Clinical Care Pharmacy if a return or exchange will be accepted. Once notified,
all items should be received at Clinical Care Pharmacy within 30 days from the
date of delivery for this condition to apply. Please note that, once opened and
or used, products cannot be returned to us unless the product is faulty or
broken. In addition products of a medicinal, cosmetic or personal nature cannot
be returned due to reasons of hygiene. We will not refund your order unless the
item/(s) are in saleable condition upon return. You will be liable for the cost
of returning items to us. We highly recommend that items are returned via a
Recorded Delivery service as we do not accept responsibility for items lost in
the post. It is your responsibility to ensure the goods are adequately packaged
to ensure that they are not damaged during return transit.
Once notified, all items should be received at Clinical Care Pharmacy within 30
days from the date of delivery for this condition to apply.
You must return items to Clinical Care Pharmacy by using the returns and
exchanges procedure. Please note that if the item has already been shipped from
our warehouse a £5 handling charge will also apply.
Return of faulty or damaged items
To help us process returning goods, we would be grateful if you could supply
details of your order number, name, date of order.
We highly recommend that items are
returned via a Recorded Delivery service as we do not accept responsibility for
items lost in the post. It is your responsibility to ensure the goods are
adequately packaged to ensure that they are not damaged during return transit.
Clinical Care Pharmacy will check all items returned as damaged or defective.
In the event we find no fault, we reserve the right to recover our fees and
expenses from you.
However, you should note:
Electrical and photographic equipment will only be accepted if complete with
all leads, accessories and software. Any software must have its original seal
intact to be accepted.
Health and fitness equipment will only be accepted if dismantled and boxed as
received.
Electrical items that are returned and found to be faulty will be replaced
only, if the original item is no longer available an alternative item will be
offered of the same value. No refund will be offered.
Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene.
All returns are evaluated before being processed.
Faulty items will be accepted up to the manufacturer's warranty terms. This
does not affect your statutory rights.
If you refuse delivery due to an item being damaged, you should refuse delivery
and notify of this within 7 days as stated above. If you are unaware of the
damage in transit, the 7 day period still applies however once this has
expired, any return is solely within Clinical Care Pharmacys discretion.
It is your responsibility to ensure the goods are adequately packaged to ensure
that they are not damaged during return transit. We will not issue a return or
exchange unless the item(s) are in a saleable condition upon return.
You may return damaged or faulty item(s) within 30 days of receipt of them. If
an item is later deemed to be faulty, normal warranty conditions for that
product apply. It is the recipient's responsibility to incur all costs and to
follow warranty instructions as stated on the product warranty card as
specified by the manufacturer.
Once we receive the returned items at our warehouse, you should allow a further
14 days for a replacement to be re-sent.
Failed Deliveries
If you are not available to receive your items and they are returned to us we
will charge £20 (or 15% if the order is over £100) restocking fee if you decide
not to have the items re-delivered.
Unauthorised Returns
If you return an item without prior approval and an authorisation code, we will
be unable to process your return and no refund or replacement will be provided.
Unauthorised returns will be sent back to the sender with a delivery charge and
£20 administration fee.
3.3 Refunds
Any refunds due back to you under conditions 3.1 -3.2, will be refunded via the
same means as when the order was placed and by no other methods.
4. External Links
External links may be provided for your convenience, but they are beyond the
control of the Website Owner and no representation is made as to their content.
Use or reliance on any external links and the content thereon provided is at
your own risk. When visiting external links you must refer to that external
websites terms and conditions of use. No hypertext links shall be created from
any website controlled by you or otherwise to this website without the express
prior written permission of the Website Owner. Please contact us if you would
like to link to this website or would like to request a link to your website.
5. Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public
areas by you, which include bulletin boards, hosted pages, chat rooms, or any
other public area found on the website. Any material (whether submitted by you
or any other user) is not endorsed, reviewed or approved by the Website Owner.
The Website Owner reserves the right to remove any material submitted or posted
by you in the public areas, without notice to you, if it becomes aware and
determines, in its sole and absolute discretion that you are or there is the
likelihood that you may, including but not limited to -
5.1 defame, abuse, harass, stalk, threaten or otherwise
violate the rights of other users or any third parties;
5.2 publish, post, distribute or disseminate any defamatory,
obscene, indecent or unlawful material or information;
5.3 post or upload files that contain viruses, corrupted files
or any other similar software or programmes that may damage the operation of
the Website Owner's and/or a third party's computer system and/or network;
5.4 violate any copyright, trade mark, other applicable Great
Britain or international laws or intellectual property rights of the Website
Owner or any other third party;
5.5 submit contents containing marketing or promotional
material which is intended to solicit business.
6. Specific Use
You further agree not to use the website to send or post any message or
material that is unlawful, harassing, defamatory, abusive, indecent,
threatening, harmful, vulgar, obscene, sexually orientated, racially offensive,
profane, pornographic or violates any applicable law and you hereby indemnify
the Website Owner against any loss, liability, damage or expense of whatever
nature which the Website Owner or any third party may suffer which is caused by
or attributable to, whether directly or indirectly, your use of the website to
send or post any such message or material.
7. Warranties
The Website Owner makes no warranties, representations, statements or
guarantees (whether express, implied in law or residual) regarding the website,
the information contained on the website, your or your company's personal
information or material and information transmitted over our system.
8. Disclaimer of Liability.
The Website Owner and its directors, shareholders and associated persons shall
not be responsible for and disclaims all liability for any loss, liability,
damage (whether direct, indirect or consequential), personal injury or expense
of any nature whatsoever which may be suffered by you or any third party
(including your company), as a result of or which may be attributable, directly
or indirectly, to your access and use of the website, any information contained
on the website, your or your company's personal information or material and
information transmitted over our system. In particular, neither the Website
Owner nor any third party or data or content provider shall be liable in any
way to you or to any other person, firm or corporation whatsoever for any loss,
liability, damage (whether direct or consequential), personal injury or expense
of any nature whatsoever arising from any delays, inaccuracies, errors in, or
omission of any share price information or the transmission thereof, or for any
actions taken in reliance thereon or occasioned thereby or by reason of
non-performance or interruption, or termination thereof.
9. Use of the Website.
The Website Owner does not make any warranty or representation that information
on the website is appropriate for use in any jurisdiction (other than Great
Britain). By accessing the website, you warrant and represent to the
Website Owner that you are legally entitled to do so and to make use of
information made available via the website.
11. General
11.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement
between you and the Website Owner in relation to your use of the website.
Neither you nor the Website Owner shall be bound by any express tacit or
implied representation, warranty, promise or the like not recorded herein.
Unless otherwise specifically stated these website terms and conditions
supersede and replace all prior commitments, undertakings or representations,
whether written or oral, between you and the Website Owner in respect of your
use of the website.In the unlikely event that an incorrect price is shown on
our website. We reserve the right to abstain from fulfilling the order at that
price. You will of course be notified, and at which point you will be informed
of the correct price, and given the choice to proceed with the order. You agree
that your order is an offer to buy the Products under these Sales Terms. All
orders must then be accepted by us. We may choose not to accept abnormal orders
and orders which are not placed in good faith. After having received your
order, we will send you an order confirmation email with your order number and
details of the items you have ordered. Please note that the Order confirmation
email is not an acceptance of your order. Acceptance of your order and the
formation of the contract of sale between Clinical Care Pharmacy and you and
will not take place unless and until you have received an email confirmation of
your order being despatched. Please note that Clinical Care Pharmacy reserves
the right to cancel your order at any time before you receive your ordered
items.
11.2 Alteration
The Website Owner may at any time modify any relevant terms and conditions,
policies or notices. You acknowledge that by visiting the website from time to
time, you shall become bound to the current version of the relevant terms and
conditions (the "current version") and, unless stated in the current
version, all previous versions shall be superseded by the current version. You
shall be responsible for reviewing the then current version each time you visit
the website.
11.3 Conflict.
Where any conflict or contradiction appears between the provisions of these
website terms and conditions and any other relevant terms and conditions,
policies or notices, the other relevant terms and conditions, policies or
notices which relate specifically to a particular section or module of the
website shall prevail in respect of your use of the relevant section or module
of the website.
11.4 Waiver.
No indulgence or extension of time which either you or the Website Owner may
grant to the other will constitute a waiver of or, whether by estoppel or
otherwise, limit any of the existing or future rights of the grantor in terms
hereof, save in the event or to the extent that the grantor has signed a
written document expressly waiving or limiting such rights.
11.5 Cession.
The Website Owner shall be entitled to cede, assign and delegate all or any of
its rights and obligations in terms of any relevant terms and conditions,
policies and notices to any third party.
11.6 Severability.
All provisions of any relevant terms and conditions, policies and notices are,
notwithstanding the manner in which they have been grouped together or linked
grammatically, severable from each other. Any provision of any relevant terms
and conditions, policies and notices, which is or becomes unenforceable in any
jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or
for any reason whatever, shall, in such jurisdiction only and only to the
extent that it is so unenforceable, be treated as pro non scripto and the
remaining provisions of any relevant terms and conditions, policies and notices
shall remain in full force and effect. Please contact us if you require
clarification on any of the terms in this statement.
11.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by
and construed in accordance with the laws of Great Britain
without giving effect to any principles of conflict of law. You hereby consent
to the exclusive jurisdiction of the High Court of Great Britain
in respect of any disputes arising in connection with the website, or any
relevant terms and conditions, policies and notices or any matter related to or
in connection therewith.
11.8 Accessing the Site
We cannot guarantee that the Site will operate continuously or without
interruptions or be error-free. You must not attempt to interfere with the
proper working of the Site and, in particular, you must not attempt to
circumvent security, tamper with, hack into, or otherwise disrupt the Site or
any computer system, server, router or any other internet-connected device. We
cannot and do not guarantee or warrant that any content of the Site will be
free from infection, viruses and/or other code that has contaminating or
destructive properties. You are responsible for implementing sufficient
procedures and virus checks (including anti-virus and other security checks) to
satisfy your particular requirements for the safety and reliability of data
input and output. We do not accept liability for any losses or claims arising
from any inability to access the Site or any failure to complete a transaction.
11.9 Using the Site
This Site is for personal and non-commercial use. You must not use any
materials contained in the Site except to the extent necessary for your own
personal use. In using the Site and information available from the Site, you
agree that you will not:
(a) Post, disseminate or transmit unauthorised advertisements or promotional
materials, chain letters, junk mail or any other type of unsolicited mass email
to people or entities who have not agreed to be part of such mailings.
(b) Omit, delete, forge or misrepresent transmission information, including
headers, return mailing and Internet protocol addresses or otherwise manipulate
identifiers to disguise the origin of any content.
(c) Impersonate any person or entity, or fail to state or otherwise
misrepresent an affiliation with any person or entity.
(d) Engage in any activities in order to withhold or cloak identity or contact
information.
(e) Send harassing and/or threatening messages to others.
(f) Engage in "flooding" - i.e flooding and mail bombing (sending
large amounts of email repeatedly to the same email address).
(g) Use the information available on the Site for any illegal, immoral or
anti-social purpose, in violation of any applicable laws or regulations or in a
manner which is or may be damaging to Our name or reputation.
(h) Publish or download web pages or content, images, descriptions or text.
(i) Electronically stalk or otherwise electronically harass another.
(j) Engage in any Internet activities that would violate the personal privacy
rights of others, including but not limited to, collecting and distributing
information about Internet users without their permission.
(k) Engage in any activities with relation to reverse engineering of the
website, including data structures, descriptions, images or any other material
contained on the site.
12. Medical Information.
You should be aware that information captured will be viewed by our pharmacy
team. You should read all product packaging prior to using it. Please contact
your doctor or medical advisor if you are unsure about whether you should use a
product.
13.
Delivery.
Clinical Care Pharmacy will not be held responsible for lost parcels caused due
to an incorrect delivery address entered by the customer. Delivery address
cannot be changed once the order has been shipped. Clinical Care Pharmacy are
unable to refund courier delivery charges. Courier delivery does not guarantee
next day delivery. In the event of the parcel not being delivered next day,
delivery charges will not be refunded. We accept no responsibility if your
order is stopped by international customs. We are unable to dispatch dangerous
goods such aerosols & flammables to international locations due to
transport regulations.
14. Prescriptions.
Clinical Care Pharmacy charge a £5 administration fee to cancel prescription
orders (applies to both human & pet prescriptions). This fee is charged
when we do not receive the physical prescription after an order has been made
online. By making a purchase of a prescription item you confirm you have a
valid UK prescription, where this is not the case a fee is charged to cover
administration costs.
15. Pricing & purchasing.
RRP is an abbreviation of Recommended Retail Price. RRP prices are displayed to
highlight normal high street prices. We endeavor to manually check RRP prices
periodically but cannot guarantee they are 100% accurate in all cases. Please
ensure you have checked the sale and RRP prices for yourself before purchasing
items from our website. The sale of products from this website are subject to
availability. Your order for a product is an offer to purchase and Clinical
Care Pharmacy retains the discretion to refuse your order. No contract of sale
is deemed to have taken place until Clinical Care Pharmacy have dispatched your
order.
16. Pet Medication Orders.
For pet medication orders, you confirm you will use all licensed products
according to the manufacturers datasheets, you are not buying for resale and
you are happy for us to contact you if necessary.
